POLYWOOD Customer Service & Help Center
- Check Order Status Get an instant update on your order status and tracking.
- Find Products Search our website for products, pricing, and product details.
- Report an Order Issue Report damage, defects, missing parts, or other problems with an order.
- Assembly Instantly download assembly instructions for your furniture.
- Care & Maintenance Find complete care and cleaning guides for all our furniture.
- Returns Request an RMA to return furniture.
Looking for an Item?
Use our Product Search page to find products by keyword, collection name, or SKU.
Help Topics
Categories
- Our Products Details about our materials & colors, product options, assembly and more.
- Accounts & Orders Help with your account, Professional Program applications, making changes to orders and more.
- Gift Cards, Payment Methods & Checkout Help with checkout, accepted payment methods, and POLYWOOD gift cards.
- Shipping, Tracking & Lead Times Information about our lead times, tracking, and order delivery.
- Warranty, Returns & Replacement Warranty policies, warranty claims including missing hardware or parts, and other replacements.
- Care, Cleaning & Storage Our recommendations about the care and storage of your POLYWOOD furniture, including detailed cleaning guides.
Contact Us
To allow our team members to spend time with their families over the holiday period, our phone support will be closed on Monday, May 26th.
We will resume our normal business hours of 9am-5pm EST on Tuesday, May 27th.
Start a Chat
This option resolves most inquiries twice as fast as a phone call.
Phone Support: (855) 935-5550