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We are closed on Labor Day so our team can spend time with their families. Our Customer Experience Team will be available from Tuesday, September 6th at 8am-7pm EST.
We are currently experiencing high request volume and responses may be delayed — between 3 and 5 business days. Live chat is the fastest way for us to assist you. Rest assured, we are responding to each and every request that we receive and one of our customer service team members will reach out to you as soon as possible.
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Frequently Asked Questions
Answers to our most commonly asked questions: Frequently Asked Questions
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Select the option below that best fits your inquiry:
Live Chat
Click or tap the 'Help' button at bottom, right-hand corner of your screen to chat with a customer care expert.
Available Monday - Friday, 8am-7pm EST.
Phone
(855) 935-5550
Available Monday - Friday, 8am-7pm EST.
hello@polywood.com
To help us address your inquiry as quickly as possible, please include the following in your email:
- Your name
- Contact phone number
- Product model and serial number if available
Business Customers
Please email us at hello@polywood.com
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