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Due to a high volume of inquiries, you may experience longer than normal wait times when reaching out to us via email — up to 3 - 5 business days. We appreciate your understanding, and thank you for your continued patience.
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Frequently Asked Questions
Answers to our most commonly asked questions: Frequently Asked Questions
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Live Chat
Click or tap the 'Help' button at bottom, right-hand corner of your screen to chat with a customer care expert.
Available Monday - Friday, 8am-12pm EST & 1pm-5pm EST.
Phone
(855) 935-5550
Available Monday - Friday, 8am-12pm EST & 1pm-5pm EST.
hello@polywood.com
To help us address your inquiry as quickly as possible, please include the following in your email:
- Your name
- Contact phone number
- Product model and serial number if available
Business Customers
Please email us at hello@polywood.com
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