What if I bought my items from an internet merchant? Follow

POLYWOOD offers our items for sale through a number of different internet merchants. If you purchased your items from an internet merchant, our customer service team will still be able to assist you with warranty claims for replacement parts and hardware. 

For full unit replacements or to cancel / return items, you will need to reach out to the merchant where the items were purchased to process the claim. 

To begin a warranty claim, please fill out this form.