What if I bought my items from a big box store? Follow

POLYWOOD offers our items for sale through a number of big box stores. If you purchased your items from a big box store, our customer service team will still be able to assist you with warranty claims for replacement parts and hardware. 

For a full unit replacement or to cancel / return items, you will need to reach out to the store where the items were purchased to process the claim. 

To begin a warranty claim, please fill out this form.