What if I bought my items from a big box store? Follow
POLYWOOD offers our items for sale through a number of big box stores. If you purchased your items from a big box store, our customer service team will still be able to assist you with warranty claims for replacement parts and hardware.
For a full unit replacement or to cancel / return items, you will need to reach out to the store where the items were purchased to process the claim.
To begin a warranty claim, please fill out this form.
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