How do I make changes to my order? Follow

As POLYWOOD is a built to order company, our systems are designed to lock in your order once it is placed. Because of this, we are unable to edit your order.

In order to make any changes to your order, please contact our Customer Experience Team to cancel the order and place a new order. This new order would be subject to current lead times and pricing. 

If you placed your order with another merchant, we will be unable to make any changes to the order (including the delivery address or contact information). Please contact the merchant you originally purchased from in order to make these changes.