Can I exchange my items? Follow

As POLYWOOD is a made to order company, we do not keep stock of any items. Due to this, we are unable to offer exchanges, as we would need to produce the new items before being able to ship. However if, for any reason, you are unsatisfied with your order, you are able to return your product for a 100% refund, within 30 days of delivery. Customers would then be welcome to place a new order for the desired items. This new order would be subject to current lead times. 

Click here to submit a request to begin our return process.