To determine if your request is covered under warranty, refer to: polywood.com/warranty
We are unable to process tax exemption requests without a tax exemption form. If you are applying for a tax exempt account, please ensure your form is attached.
If you don't know, write "N/A." Order numbers should look similar to: 0001234
Model / SKU numbers should look similar to: AD123
Please provide your item serial number(s). This is typically located on the underside of the seat or on the leg for furniture, or on the tag for cushions.
Do you need all, or Part A etc., and quantity needed?
Please enter a phone number which can be used to contact you directly.
Please confirm the original shipping address on your order.
Please provide the new, complete shipment address for your order (if different). For warranty claims, this will be the address any new parts should be shipped to.
The address where your return should be picked up from.
To be used to show the requested date to delay shipping of product
Please share any extra details our team should know to process your request. The more information you provide, the faster we can assist you.
Please verify that the image you have attached is an undoctored image of the current state of your furniture.