POLYWOOD Customer Service & Help Center
- Check Order Status Get an instant update on your order status and tracking.
- Find Products Search our website for products, pricing, and product details.
- Report an Order Issue Report damage, defects, missing parts, or other problems with an order.
- Assembly Instantly download assembly instructions for your furniture.
- Care & Maintenance Find complete care and cleaning guides for all our furniture.
- Returns Request an RMA to return furniture.
Looking for an Item?
Use our Product Search page to find products by keyword, collection name, or SKU.
Help Topics
Categories
- Our Products Details about our materials & colors, product options, assembly and more.
- Accounts & Orders Help with your account, Professional Program applications, making changes to orders and more.
- Gift Cards, Payment Methods & Checkout Help with checkout, accepted payment methods, and POLYWOOD gift cards.
- Shipping, Tracking & Lead Times Information about our lead times, tracking, and order delivery.
- Warranty, Returns & Replacement Warranty policies, warranty claims including missing hardware or parts, and other replacements.
- Care, Cleaning & Storage Our recommendations about the care and storage of your POLYWOOD furniture, including detailed cleaning guides.
Contact Us
Our Customer Experience Team is available:
Monday–Friday, 8am—9pm ET
Saturday, 9am—4pm ET
Chat is the fastest way to self-service our most commonly asked requests.
Closed Monday, September 7th for Labor Day. We'll be back Tuesday the 8th.