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Holiday Phone Support Update: Phone support will be unavailable on July 3rd while our team spends time with their families over the 4th of July weekend. Chat and email support will remain available during regular hours.
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  1. POLYWOOD Customer Service & Help Center
  2. Warranty, Returns & Replacement

Warranty policies, warranty claims including missing hardware or parts, and other replacements.

Policies

  • Commercial Warranty Policy
  • Residential Warranty Policy
  • Warranty and Replacement for Items Purchased at Other Retailers
  • Warranty Registration

Claims

  • Damage or Defects
  • Replacement Cushions & Pillows
  • Replacement Hardware
  • Replacement Lumber Parts
  • Returns & Exchanges
  • Additional or Replacement Table Legs

General Warranty & Replacement Information

  • Serial Numbers
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