Serial Numbers
Each POLYWOOD product comes with a sticker containing a bar code and serial number to identify it. The sticker is typically located on the underside of the seat or on the leg of the furniture. Serial numbers for POLYWOOD cushions and pillows are located on their sewn-in tags.
Find model numbers for any POLYWOOD furniture you purchased in these places:
- In your order confirmation email.
- On the My Orders page of your account dashboard.
- Looking up your item using our Product Search page.
What is the serial number for?
You don’t need to register your items for warranty purposes. However, serial numbers help streamline the processes for warranty claims and purchase history requests.
With this in mind, we advise leaving serial number stickers on furniture or filing them away for future use noting the product they belong to.
Watch the video below for a step-by-step guide to locating the serial numbers on your POLYWOOD furniture and cushions.
Looking for an item?
Use our Product Search page to find products by keyword, collection name, or SKU.
Have more questions? We're here to help.
Click the 🗨️ icon in the bottom right to connect with our Customer Experience Team.