POLYWOOD Customer Service & Help Center
- Check Order Status Get an instant update on your order status and tracking.
- Warranty Claims Report damage or defects and request a replacement.
- Missing Hardware or Parts Request replacements for missing hardware or parts on your order.
- Assembly Instantly download assembly instructions for your furniture.
- Care & Maintenance Find complete care and cleaning guides for all our furniture.
- Returns Request an RMA to return furniture.
Help Topics
Categories
- Our Products Details about our materials & colors, product options, assembly and more.
- Accounts & Orders Help with your account, Professional Program applications, making changes to orders and more.
- Gift Cards, Payment Methods & Checkout Help with checkout, accepted payment methods, and POLYWOOD gift cards.
- Shipping, Tracking & Lead Times Information about our lead times, tracking, and order delivery.
- Warranty, Returns & Replacement Warranty policies, warranty claims including missing hardware or parts, and other replacements.
- Care, Cleaning & Storage Our recommendations about the care and storage of your POLYWOOD furniture, including detailed cleaning guides.
- Connect With Us Contact our Customer Experience Team, join our team, or find a showroom in your area.
Looking for an Item?
Use our Product Search page to find products by keyword, collection name, or SKU.
Our Customer Experience Team will be happy to assist you.
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