All POLYWOOD furniture is designed for easy assembly, and several of our products will ship to your home fully assembled. To see if an item requires assembly, check the listed features under the ...

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  Plan your perfect outdoor space with POLYWOOD lumber, fabric, and other material samples. Simply choose your samples here and enjoy fast and free delivery.   Have more questions? We're here ...

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Classic Finish Our Classic Finish lumber has a smooth texture and satin-painted wood appearance. It's available in a wide range of colors, from vibrant Sunset Red to soothing Slate Grey.    ...

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You can order any POLYWOOD® product individually. If you see a piece you like in one of our curated sets, you can find it in a couple of ways: On the set’s product page, you’ll find the included p...

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To make shopping quick and easy, POLYWOOD offers a wide variety of curated furniture sets, from sectionals to dining. But you can order a la carte if you wish to create your own set. To do that, ...

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You’ll find each product’s dimensions listed on the individual product page under Product Details. Most products will have an illustration of the product with a chart listing the dimensions and w...

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POLYWOOD offers a variety of accessories that let you add the finishing touches to your outdoor setting, including: Throw, lumbar, and headrest pillows Adirondack, dining, chaise, bench, and swing...

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To cancel your order, please reach out to our Customer Experience Team with your name, order number, and request to cancel the order. If you email your request, your email must be sent from the e...

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While we’re unable to change your order once it’s placed, we’d be happy to help you cancel the existing order and start a new one. Please note that new orders will be subject to current lead time...

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If you are a tax exempt organization, you are eligible for tax exemption on your order. Start by creating an account on polywood.com. Once you have created an account, please forward a copy of yo...

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Does POLYWOOD offer gift cards? Yes! You can purchase digital gift cards in a variety of amounts on the Gift Card page. Note: POLYWOOD does not sell physical gift cards; we only offer digital gif...

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We accept the following payment options on polywood.com: Visa MasterCard American Express Discover JCB Union Pay PayPal POLYWOOD digital gift cards Apple Pay Checks ACH transfers NOTE: Apple P...

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Currently we do not have the ability to offer split payments on our website. However, our Customer Experience Team is happy to help with this request. Simply call us at 855-935-5550, and we can h...

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At POLYWOOD, we pride ourselves on the quality of our product and its ability to let you and your family enjoy more time relaxing and less time maintaining. We don't normally offer promoti...

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POLYWOOD does not price match with our merchant partners who sell our products as it is not our intention to be in direct competition or derive customers from our partners. Whether purchased dire...

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To change the delivery address on your order, please reach out to our Customer Experience Team. Please note, the request will need to be sent from the email used to place the order, or you will n...

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Once you place your order, you will be provided with an estimated ship date time frame. If you are not able to receive delivery during this time frame, please contact our Customer Experience Team...

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If you've received only part of your order or some furniture is missing from the initial delivery, try checking the tracking details to see if there are parcels still in transit. POLYWOOD products ...

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If you ordered outdoor furniture or accessories on polywood.com: When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. You can t...

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Limited Residential Warranty Effective 4/2/2019 Poly-Wood, LLC (hereinafter “POLYWOOD”) warranties to the original purchaser (“Purchaser”) that, for a period of twenty (20) years (except as speci...

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Limited Commercial WarrantyEffective 4/2/2019 Poly-Wood, LLC (hereinafter “POLYWOOD”) warranties to the original purchaser (“Purchaser”) that, for a period of three (3) years (except as specifi...

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Please submit a warranty request if you experience any issues with your POLYWOOD furniture or accessories, such as defects, breakage, missing hardware, etc.  Whether you’ve had it for years or just...

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We make every effort to prevent missing hardware or parts in your order. However, if your order did not contain all the necessary pieces or hardware, contact our Customer Experience Team right away...

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All POLYWOOD products are built to order. Since we don't technically keep any items in stock, we're unable to offer exchanges. However, if you're unsatisfied with your order for any reason, you c...

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We want your outdoor space to feel perfect. If for any reason you are not delighted with your POLYWOOD  purchase, simply contact us within 30 days of delivery and we'll take care of the rest.   ...

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Where Can I Find the Serial Number for My POLYWOOD Furniture? Each POLYWOOD item will have a sticker with a bar code and serial number to identify the product. This will typically be located o...

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POLYWOOD seating can be left outside year-round. However, you can store your furniture to prolong its life. Follow these tips to safely stow your outdoor chairs: Put stackable seats in a tower in ...

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You do not need to cover your POLYWOOD furniture to keep it protected. The weatherproof frames can easily handle harsh climates in any season. However, covering your furniture will extend its life ...

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Looking for quick answers to questions about POLYWOOD furniture?   Check out our FAQ page for information about our recycled plastic lumber, all-weather cushions, ordering samples, sales tax, and ...

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We will respond to your request within 1 - 2 business days. Chat is the fastest way for us to assist you. Click or tap the Chat icon at the bottom right-hand corner of your screen to chat with a ...

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