Where can I find assembly instructions and videos? You can find assembly instructions by searching for an item name or SKU number on our Assembly Tips page. Find Assembly Info   Does POLYWOOD fu...

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Where can I order samples? Plan your perfect outdoor space with POLYWOOD lumber, fabric, and other material samples. Simply choose your samples and enjoy fast and free delivery. Shop Samples ...

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What color and finish options do you offer for POLYWOOD lumber? We offer many different lumber color and finish options. To see all the available colors and finishes for a piece or set, check its ...

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What color and fabric options do you offer for POLYWOOD cushions and pillows? POLYWOOD outdoor cushion and pillow fabrics are available in a wide selection of colors and patterns. All available co...

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Which cushion size will fit my seating? The first step to finding the right cushion size for your POLYWOOD seating is to visit the furniture's individual product page.   From there, select the Sho...

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Which are your tallest seating options, and what are your roomiest seating options? Here is a list of our tallest and roomiest seating options with included dimensions for each product.   Tall Sea...

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Where can I find a product and its features, measurements, dimensions, weight, and available color and finish options? All the information you need about POLYWOOD products can be found on their pr...

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Can I purchase individual pieces from a set to mix and match? POLYWOOD offers a wide variety of curated furniture sets, but you can order items individually if you wish to create your own set. If ...

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Where can I find cushions and accessories that will fit my furniture? POLYWOOD offers a variety of accessories that let you add the finishing touches to your outdoor setting, including: Throw, lu...

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How do I check my order status? If you purchased items directly from us, you can use the button below to check the status of your order at any time. Simply enter your order number and the email ad...

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How can I cancel my order? To cancel your order, submit a request to our Customer Experience Team. Please include your name, order number, and other relevant information on the form. If you requ...

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How do I make changes to the items on my order? While we’re unable to change your order once it’s placed, we’d be happy to help you cancel the existing order and start a new one. Please note th...

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I can't log in. How do I reset my password? If you're locked out of your POLYWOOD account, enter the email address connected to the account on the password reset page. If you previously created an...

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Where can I find my past order details? If you were logged into your POLYWOOD account when placing your order, you can view your orders by selecting My Orders in the My Account menu.   View My Ord...

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How can I update my name, email address, or phone number linked to my POLYWOOD account? To update your name, email address, phone number, and other information please log in to your account.   Upd...

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Do I qualify for tax exempt status, and how can I apply? If you are a tax exempt organization, you are eligible for tax exemption on your order. Start by creating an account on polywood.com. Cr...

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Does POLYWOOD offer gift cards? Yes! You can purchase digital gift cards in a variety of amounts on the Gift Card page. Note: POLYWOOD does not sell physical gift cards; we only offer digital gi...

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How do I apply a gift card or service code at checkout? Once your items are added to your shopping cart and you're ready to check out, follow these steps to redeem a POLYWOOD gift card or service ...

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What payment methods do you accept? We accept the following payment options: Visa MasterCard American Express Discover JCB Union Pay≠ PayPal Apple Pay Checks ACH transfers POLYWOOD digital gift...

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Can I split my payment at checkout using multiple payment methods or credit cards? Currently we do not have the ability to offer split payments on our website. However, our Customer Experience T...

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Do you have any sales or promotions? At POLYWOOD, we pride ourselves on the premium quality of our products and back them with an industry-leading 20-year warranty. Normally, we do not run promo...

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Do you offer price matching? POLYWOOD does not price match with our merchant partners who sell our products, as it is not our intention to be in direct competition or derive customers from our p...

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How long will it take my furniture to arrive? To see your estimated ship date, select the shopping cart icon in the top right-hand corner. Your estimated ship date is highlighted in red. The carri...

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Can I change the delivery address on my order? To change the delivery address on your order, please reach out to our Customer Experience Team. Please note, the request will need to be sent from ...

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I won't be home or won't be ready to receive my shipment on the estimated date. Can I reschedule? Once you place your order, you'll be provided with an estimated ship date time frame. If you can...

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I didn't receive all of the items from my order yet. Are they missing? If you've received only part of your order or some furniture is missing from the initial delivery, check the tracking details...

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I have a tracking number, but it still says "Pending." Is something wrong? If you ordered outdoor furniture or accessories on polywood.com, we will notify you via email when your order ships. In...

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Limited Residential Warranty Effective 4/2/2019 Poly-Wood, LLC (hereinafter “POLYWOOD”) warranties to the original purchaser (“Purchaser”) that, for a period of twenty (20) years (except as speci...

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Limited Commercial WarrantyEffective 4/2/2019 Poly-Wood, LLC (hereinafter “POLYWOOD”) warranties to the original purchaser (“Purchaser”) that, for a period of three (3) years (except as specifi...

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My items are damaged, defective, or I received the wrong item. Can I get a replacement? Please submit a warranty request if you experience any issues with your POLYWOOD furniture or accessories, s...

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My order is missing hardware or parts. How do I get replacements? We make every effort to prevent missing hardware or parts in your order. However, if your order did not contain all of the necessa...

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Can I return or exchange my items? If you're not delighted with your purchase for any reason, simply contact us within 30 days of delivery, and we'll take care of the rest. Our Customer Experience...

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Where can I purchase replacement cushions or parts? You can order replacement parts and cushions for POLYWOOD furniture through our Customer Experience Team. We'll gladly provide you with pricing ...

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Where can I find the serial number for my furniture? Each POLYWOOD product comes with a sticker containing a bar code and serial number to identify it. The sticker is typically located on the un...

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Can I stack or fold my furniture for storage? POLYWOOD seating can be left outside year-round. However, you can store your furniture to prolong its life. Follow these tips to safely stow your outd...

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Do I need to cover my furniture when not in use? You do not need to cover your POLYWOOD furniture to keep it protected. The weatherproof frames can easily handle harsh climates in any season. Howe...

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Where can I go to see the furniture in person? All POLYWOOD products are available for purchase directly on our website, and you can also find our furniture in showrooms all over the world.   US S...

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We will respond to your request within 1-3 business days.Chat is the fastest way for us to assist you. Select the Chat icon at the bottom right-hand corner of your screen to connect with our Cus...

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