My items are damaged, defective, or I received the wrong products. Can I get a replacement?
If your order was incorrect or you received a damaged or defective item, contact our team via the button below to report the problem and start a warranty claim for a replacement.
Please have the following information ready so we can assist you as quickly as possible:
- Your order number
- Your furniture's serial number(s)
- The original shipping address on your order
- Photos of the affected area(s) on your furniture
Browse our warranty policies for more coverage details.
FAQs:
Q: I’m missing hardware or some hardware pieces are incorrect. How can I get replacements?
A: For missing hardware like screws, bolts, or nuts, visit our Replacement Hardware page to get a free replacement pack. All you need is your furniture’s serial number to complete the request—no warranty claim required.