My items are damaged, defective, or I received the wrong products. Can I get a replacement?
If you received a damaged or defective item, or if your order was incorrect, you can easily request a replacement by submitting a warranty claim.
To get started, simply fill out the warranty claim form. This form will guide you step-by-step in providing the necessary information, ensuring we can assist you as quickly as possible.
For more details on our coverage, please see our Warranty Policies.
FAQs:
Q: I’m missing hardware or some hardware pieces are incorrect. How can I get replacements?
A: For missing hardware like screws, bolts, or nuts, use our Self-Service Hardware Portal. Simply locate your product's serial number and visit our Replacement Hardware page to request a free replacement pack—no warranty claim needed.