Can I return or exchange my items?
If you're unsatisfied with your purchase for any reason, you can submit a return request within 30 days of delivery. We’ll process the return and either help you find a replacement or refund your purchase price.
Additional Information:
- Replacement orders are subject to current lead times.
- Products must be returned in their original packaging and in resellable condition. If you no longer have your shipping boxes, contact us via Chat.
- Additional charges or restocking fees may apply to returns made after 30 days.
- Designers and Commercial/B2B customers are not eligible for free returns and must pay restocking fees and return shipping.
FAQs:
Q: Can I exchange an item instead of returning it?
A: We're unable to process direct exchanges. However, you can return your furniture for a refund and then place a new order for your preferred item.
Q: How does the return process work?
A: After you submit a return request, we’ll send you a Return Merchandise Authorization (RMA) number and arrange a pickup with our carrier. Properly pack your return and write your RMA number on each box.
Q: What if my returned items aren’t in resellable condition?
A: We may adjust your refund if a returned product isn't in resellable condition. A Customer Experience Team member will contact you if any changes are needed.