I purchased my POLYWOOD furniture from a different retailer. Are my items still covered under warranty?
If you purchased POLYWOOD furniture online or in-store from a different retailer, please contact them directly for assistance with their warranty policies and procedures. Depending on the POLYWOOD retailer's service guidelines, they may need to submit a warranty claim on your behalf.
FAQs:
Q: What if I need to replace missing hardware?
A: Use our self-service portal to request replacements for missing screws, nuts, bolts, and other hardware. Simply provide your product's serial number, and we’ll send you a free replacement pack. No warranty claim is needed.
This service is available to all POLYWOOD furniture owners, no matter where you purchase it.
Q: What if I have already contacted the retailer and they directed me to POLYWOOD?
A: If you have been told to contact POLYWOOD for support, please submit this form to our Customer Experience Team, who will find the best solution.