How do I check my order status?
If you bought items directly from us, you can track your order status using the button below. Just type in your order number and the email address you used when making the purchase.
If our system doesn't find a matching order after two attempts, you'll be prompted to fill out a form. Our Customer Experience Team will then contact you with your order's status.
How will I know when my order is ready to ship?
When your order ships, you'll receive an email notification with details of the items shipped and tracking information. We encourage you to track your order online or over the phone with the carrier (FedEx, UPS, etc.). NOTE: The tracking information can take up to 4 days to be updated on the carrier’s website.
Standard delivery includes bringing the furniture to your delivery address. It does not include specific placement or removal of the packaging. Please ensure you inspect the package(s) at the time of delivery. If the shipment appears to be damaged, or if there is any reason you are concerned with the packaging, please note this when signing for the delivery.