How do I check my order status?
If you purchased items directly from polywood.com, you can track your order status directly on our website. Simply enter your order number and the email address you used during checkout.
Order Status Meanings:
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Pending: Your order has been placed and is awaiting payment confirmation or processing.
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Processing: Your order is being prepared, packed, and labeled for shipment.
- Complete: Your order has been prepared in our warehouse and is ready for shipping. This status does not indicate that your order has been delivered.
After your order reaches "Complete" status, you'll receive tracking information via email. Use the provided tracking details to monitor your order's progress during transit.
FAQs:
Q: What if the Order Status page doesn't recognize my order?
A: If our system doesn't find a matching order after two attempts, you’ll be prompted to submit a form to our Customer Experience Team. Once we receive the completed form, we'll follow up with you regarding your order status.
Q: How will I know when my order is ready to ship?
A: When your order ships, you'll receive an email with details about the shipped items and tracking information. You can track your order online or by contacting the carrier (FedEx, UPS, etc.). Please note, it may take up to four days for tracking details to appear on the carrier’s website.
Q: I won't be available to receive my shipment on the estimated date. Can I reschedule?
A: If you can’t receive your shipment during the estimated delivery window, you can request a delay. Send a Delivery Reschedule Request by Chat to ensure the fastest possible response.
Q: How can I check the status of an order I placed with another retailer?
A: For orders placed through a retail or e-commerce partner, please contact the retailer directly for updates on your order status.