How do I check my order status?
If you purchased items directly from us, you can use the button below to check the status of your order at any time. Simply enter your order number and the email address used to place the order.
Providing additional information in the remaining fields will also help locate your order.
If the system cannot find a matching order after two attempts, you’ll be directed to fill in a form. Once submitted, our Customer Experience Team will follow up with the status of your order.
How will I know when my order is ready to ship?
When your order ships, you'll receive an email notification with details of the items shipped and tracking information. We encourage you to track your order online or over the phone with the carrier (FedEx, UPS, etc.). NOTE: The tracking information can take up to 4 days to be updated on the carrier’s website.
Standard delivery includes bringing the furniture to your delivery address. It does not include specific placement or removal of the packaging. Please ensure you inspect the package(s) at the time of delivery. If the shipment appears to be damaged, or if there is any reason you are concerned with the packaging, please note this when signing for the delivery.