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Change or Cancel an Order

Updated

How do I cancel an order in progress?

If you placed your order less than two hours ago, you can make the following changes on your own without canceling it:

If you need to make the following changes to your order, you don’t need to cancel it. Instead, contact our team via Chat, and we’ll help you:

If you need to make any of the changes listed below, we can help you cancel your existing order and place a new one:

  • Use a different payment method
  • Update the shipping address
  • Update item quantity
  • Change item colors and styles
  • Add or remove products

    New orders will be subject to current lead times and pricing.

Additional Information:

  • You can cancel your in-progress order for any reason before it ships. After shipping, our 30-day return policy is available.
  • We cannot make adjustments to orders placed through other retailers. If you purchased POLYWOOD furniture from another retailer, please contact them directly to make any changes.

 

 

FAQs:

 

Q: How can I cancel my order?
A: If you need to cancel your order, the process varies based on how recently it was placed:

  • Orders placed within the last two hours:
    On the confirmation page that follows after completing your purchase, choose the Cancel my order option and follow the prompts to finish the cancellation process.

    NOTE: You can also reach the confirmation page by selecting the View your order status button in your confirmation email. Additionally, if you were logged in when making your purchase, you can access this page by selecting the confirmed order in the Orders tab in your account.