Account Setup Troubleshooting

I'm having trouble creating a POLYWOOD account. What should I do?

If you encounter an error while setting up a customer account, try accessing the page from a different device or clearing your browser cache. Instructions on how to clear your browser cache are listed below.

How to Clear Your Browser Cache

For most browsers, you can clear your cache on a PC by pressing Ctrl + Shift + Delete. On a Mac, press Cmd + Shift + Del.

Ensure that "Cookies and other site data" is checked and that the time range selected is "All time."

Confirm your choices by clicking "Clear data."

Clear Your Cache on a Mobile Device

To clear your browser cache on a phone or other mobile device, please consult your specific phone model's instructions for resetting the cache, depending on the browser you’re using.

Have more questions? We're here to help.

Click the 🗨️ icon in the bottom right to connect with our Customer Experience Team.