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Account Setup Troubleshooting

Updated

I'm having trouble creating a POLYWOOD account. What should I do?

If you're experiencing issues while trying to create a POLYWOOD account, try these troubleshooting steps:

  1. Check the registration page:
    Make sure you're using the correct registration page: https://www.polywood.com/customer/account/create/
  2. Try a different device:
    If the issue persists, try accessing the registration page from a different device, such as a smartphone, tablet, or desktop computer.

  3. Clear your browser cache:
    Clearing your cache can resolve many browser-related issues. Here's how to do it:

    • On a PC:
      While in your browser window, open your browser settings by pressing Ctrl + Shift + Delete
    • On a Mac:
      While in your browser window, open your browser settings by pressing Cmd + Shift + Del

      Then, follow these steps:
      1. Make sure "Cookies and other site data" is selected.
      2. Set the time range to "All time."
      3. Select "Delete data."

    • If you're using a smartphone or tablet:
      The steps to clear your cache vary depending on the device and browser. Refer to your device’s instructions for clearing cache data.