Skip to main content

Account Setup Troubleshooting

Updated

I'm having trouble creating a POLYWOOD account. What should I do?

If you're experiencing issues while trying to create a POLYWOOD account, try these troubleshooting tips:

 

Check the registration page:

Make sure you're using the correct registration page: https://account.polywood.com/

Try a different device:

If the issue persists, try accessing the registration page from a different device, such as a smartphone, tablet, or desktop computer.

Clear your browser cache:

Clearing your cache can help resolve many browser-related issues. Follow these general steps:

  1. Open your browser settings.
    • On a PC: In your browser window, press Ctrl + Shift + Delete.
    • On a Mac: In your browser window, press Cmd + Shift + Delete.
  2. Select “Cookies and other site data” (or similar option).
  3. Set the time range to "All time."
  4. Click “Clear data” or “Delete” (phrasing varies by browser).

NOTE: If you're using a smartphone or tablet, the steps to clear your cache vary depending on the device and browser. Refer to your device’s instructions for clearing cache data.