How long will it take my furniture to arrive?
Generally, shipment transit time within the contiguous U.S. takes an average of 2–6 business days.*
Transit times vary based on several factors:
- Your shipment delivery address. Orders are shipped from our facilities in Indiana and North Carolina. Destinations further away from our facilities may require more time in transit.
- Larger orders may be shipped via freight, which typically take a little longer in transit.
- White Glove delivery (exclusive to our PW Designer Series products) could require additional time in transit, sometimes up to 2 weeks.
- Other factors such as inclement weather, national holidays, carrier backlog, and other circumstances may impact transit time.
*NOTE: Transit times are estimates only and cannot be guaranteed.
To see your estimated ship date, select the shopping cart icon in the top right-hand corner. Your estimated ship date is highlighted in red.
The carrier provides an estimated arrival date at the time of shipment. You will receive an email when your order ships.
For an instant update on your in-progress order, you can check its status here.
What's the difference between production time and transit time?
Production time represents the estimated number of business days needed to manufacture your order. A product's estimated production lead time can be found on its individual product page.
The production lead time for your order is determined by the item with the longest manufacturing time. For example, if you order two Quick Ship chaise lounges and a built-to-order daybed swing, your order will reflect the swing's lead time.
We ship our products via FedEx whenever possible, but larger items and orders are shipped by LTL or freight. Orders ship from our manufacturing and distribution centers in Syracuse, Indiana, or Roxboro, North Carolina.
NOTE: If you need delivery by a specific date or need to delay a shipment, contact our Customer Expereince team before placing your order. Use the Chat icon in the bottom right corner of your screen to speak with us about rescheduling your shipment.
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