Do you offer assembly services?
Yes! POLYWOOD offers the White Glove Experience, which is available for an additional fee at checkout. For PW Designer Series products, this premium service is complimentary. White Glove Delivery includes:
- Delivery
- On-site furniture assembly
- Furniture placement in your desired space
- Collection and disposal of all packaging materials
If you choose not to include White Glove Delivery with your order, we recommend asking family or friends for assistance or hiring a local handyperson or assembly service.
DIY Assembly Resources:
POLYWOOD provides assembly instructions and basic tools and hardware with every order to make self-assembly easy; you can also find digital copies on our Assembly Instructions page. Basic tools and hardware are also included in your order.
Download Assembly Instructions
FAQs:
Q: Does POLYWOOD furniture come preassembled?
A: Some items arrive fully assembled, while others are designed for easy at-home assembly. To see if an item requires assembly, check the listed features under the PRODUCT DETAILS section on the individual product page.
Q: I’m missing hardware or some hardware pieces are incorrect. How can I get replacements?
A: For missing hardware like screws, bolts, or nuts, use our self-service portal. Simply locate your product's serial number and request a free hardware replacement pack—no warranty claim needed.