Where can I find assembly instructions and videos?
Our Assembly Instructions page provides detailed assembly information for all POLYWOOD products. You can search for specific instructions by SKU or product name.
Most products requiring assembly take less than 30 minutes to complete. Some items, like chairs or tables, may arrive with key components (such as the seat, backrest, or tabletop) pre-assembled.
We include basic tools and hardware needed for assembly with each order. If additional tools are required, we list them in the provided instructions.
Additional Information:
- To see if an item requires assembly, check the listed features under the PRODUCT DETAILS section on the individual product page.
- For bigger items like dining tables or sofas, it may be a good idea to ask a friend or family member for help with assembly.
FAQs:
Q: Does POLYWOOD furniture come preassembled?
A: Some items arrive fully assembled, while others are designed for easy at-home assembly. To check whether an item requires assembly, review the PRODUCT DETAILS section on the product's individual page.
Q: Do you offer assembly services?
A: Assembly is included in the White Glove Experience. If your address qualifies for this optional service, you can add it to your order at checkout for an additional fee. For PW Designer Series products, this premium service is complimentary. If you opt out of White Glove Delivery, you can easily assemble the furniture using the instructions and hardware provided or get help from friends, family, or a local handyperson.
Q: I’m missing hardware or some hardware pieces are incorrect. How can I get replacements?
A: For missing hardware like screws, bolts, or nuts, use our self-service portal. Simply locate your product's serial number and request a free hardware replacement pack—no warranty claim needed.