What delivery services are included in the White Glove Experience?
We work with white-glove delivery providers to offer premium delivery and set-up services, including:
- Delivery
- On-site furniture assembly
- Furniture placement in your desired space
- Collection and disposal of all packaging materials
Currently, the White Glove Experience is offered in select states with plans to fully expand to the contiguous U.S. in the future. You can find out if your address is eligible for White Glove Delivery at checkout.
FAQs:
Q: Does adding White Glove Delivery to my order cost extra?
A: Yes, including the White Glove Experience on your order will incur an additional fee, which is calculated at checkout. The cost for this service will vary depending on multiple factors, such as your shipping destination, the quantity of products purchased, and the size and weight of your order. However, White Glove Delivery is included at no additional charge for PW Designer Series products.
Q: Can I add White Glove Delivery to an order after I’ve placed it?
A: The White Glove Experience cannot be added to orders retroactively. If you wish to add this premium service to your order, you must cancel your existing order and place a new one. Select the White Glove Experience option at checkout when placing your new order.
Q: Can I request additional services beyond what’s included in the White Glove Experience?
A: At this time, additional services beyond those included in the White Glove Experience, such as the removal of old furniture, are unavailable. This premium service covers furniture assembly, placement, and packaging removal only.
Q: What do I need to do to prepare for my delivery?
A: We recommend clearing and cleaning the space where your new furniture will be placed upon delivery. Additionally, ensure that the pathway to the space is free of obstacles to make service quick, safe, and efficient for our white-glove delivery providers. An adult (18 years or older) must be present and available during the scheduled delivery window to sign the proof of delivery form.