What delivery services are included in the White Glove Experience?
We work with white-glove delivery providers to offer premium delivery and set-up services, including:
- Delivery
- On-site furniture assembly
- Furniture placement in your desired space
- Collection and disposal of all packaging materials
The White Glove Experience is offered in the contiguous U.S. You can find out if your address is eligible for White Glove Delivery at checkout.
FAQs:
Q: Does adding White Glove Delivery to my order cost extra?
A: Yes, including the White Glove Experience on your order will incur an additional fee, which is calculated at checkout. The cost for this service will vary depending on multiple factors, such as your shipping destination, the quantity of products purchased, and the size and weight of your order. However, White Glove Delivery is included at no additional charge for PW Designer Series products.
Q: Can I add White Glove Delivery to an order after I’ve placed it?
A: If you completed your purchase less than two hours ago, you may be able to add the White Glove Experience to your order. Simply visit the order confirmation page to upgrade to this premium service. Orders placed over two hours ago must be canceled and repurchased with the White Glove Experience option selected at checkout.
Q: Can I request additional services beyond what’s included in the White Glove Experience?
A: At this time, the White Glove Experience covers furniture assembly, placement, and packaging removal only. Additional services, such as old furniture removal, swing installation, or fire burner kit setup for fire pit tables, are unavailable.
Q: What do I need to do to prepare for my delivery?
A: We recommend clearing and cleaning the space where your new furniture will be placed upon delivery. Additionally, ensure that the pathway to the space is free of obstacles to make service quick, safe, and efficient for our white-glove delivery providers. An adult (18 years or older) must be present and available during the scheduled delivery window to sign the proof of delivery form.