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Weather Update: Severe weather has briefly disrupted power at our POLYWOOD manufacturing campus, where our furniture is built to order. Some orders may ship 1–2 business days beyond current estimates—we’re working hard to catch up, and we appreciate your patience.
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  1. POLYWOOD Customer Service & Help Center
  2. Shipping, Tracking & Lead Times
  3. Shipping, Tracking & Delivery

Shipping, Tracking & Delivery

  • Delay or Reschedule a Ship Date
  • Parcels Missing from a Delivery
  • Tracking Numbers in Pending Status or Without Carrier Updates
  • Updating Your Order Information
  • Adding Special Delivery Instructions
  • Expedited Shipping
  • Freight Forwarding
  • Shipping Costs
  • Shipping Outside the Contiguous U.S.
  • What to Expect With Curbside Freight Delivery
  • White Glove Experience Delivery Services
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