Can I add delivery instructions to my order?
You can add delivery instructions to your order during checkout in the Delivery step by writing them on the second address line.
Please note that while drivers generally follow simple instructions like gate or access codes, compliance with special instructions is at their discretion and cannot be guaranteed.
If your order ships via FedEx or UPS:
We recommend creating an account with the carrier's website to manage specific delivery instructions.
If your order arrives soon, you can leave a written note for the delivery driver in a visible location, such as your front door or driveway gate.
If your order ships via freight (LTL):
The carrier will contact you prior to delivery, providing an opportunity to share any special instructions.
If you included the White Glove Experience on your order:
You can inform the carrier when they call to schedule your delivery or when they arrive in person to assemble your order.
FAQs:
Q: Can I specify a location for freight delivery?
A: If you choose to include White Glove Delivery with your order, you can have your entire purchase assembled at your home or business, placed in your preferred location, and all packaging removed for you. For all other items, freight delivery is curbside only, meaning the driver will deliver to your driveway or front door.
Q: Can I pay extra to add the “White Glove Experience” to my delivery?
A: You can include White Glove Delivery with your order for an additional fee, which is calculated at checkout. The cost varies depending on multiple factors, such as your delivery location; and your order’s size, weight, and item quantity. However, White Glove Delivery is included at no additional charge for PW Designer Series products.