Can I use a freight forwarding service?
If you'd like to ship your order internationally using a separate freight forwarding company, we'd be happy to help you make arrangements.
We can assist in one of two ways:
- Your chosen freight forwarding company can pick up the order from our warehouse.
- We can ship your order to your freight forwarder, and they'll transport the shipment to its final destination.
When placing the order on polywood.com, include the freight forwarding company's contact information in the comment section of the order.
After the order has been produced, our team will reach out to the freight forwarding company to arrange pick up from our warehouse or delivery to their location. Once the freight forwarder has your order in their possession, they'll handle the remainder of the shipment and delivery to the final address.
You are responsible for arranging payment with your freight forwarding company, and order pick up when it's delivered to the final destination.
Sales tax will be charged according to the final delivery address for POLYWOOD, not the final delivery address for the freight forwarder.
Have more questions? We're here to help.
Click the 🗨️ icon in the bottom right to connect with our Customer Experience Team.