Can I use a freight forwarding service?
Yes, we can help you ship your POLYWOOD order internationally by working with a separate freight forwarding company. There are two ways to handle freight forwarding:
- Warehouse pick-up by your freight forwarder:
Your chosen freight forwarding company can pick up the order directly from our warehouse. - Delivery to freight forwarder:
We can ship your order to the freight forwarding company, and they will handle the shipment to its final destination.
How to Arrange Freight Forwarding:
When placing your order, include your freight forwarding company's contact information in the Delivery Instructions section during checkout.
Additional Information:
- You are responsible for arranging payment and any necessary coordination with the freight forwarding company, including the order's final delivery once it reaches its destination.
- Sales tax will be charged based on the POLYWOOD delivery address, not the final international destination.
FAQs:
Q: What are the next steps after adding freight forwarding information to my order?
A: When we receive your order and freight forwarder's contact details, we'll contact your freight forwarder to arrange pick-up from our warehouse or delivery to their location. Once the freight forwarder has your order, they'll handle the remainder of the shipment and delivery to the destination address. Please note, it's your responsibility to coordinate payment and final delivery arrangements with the freight forwarding company.