How does curbside freight delivery work?
Most POLYWOOD products arrive at your home or business via curbside freight delivery, also sometimes called LTL or "Less-Than-Truckload" shipments. The carrier brings your order to the curb or driveway, but setup isn’t included.
POLYWOOD offers these services as part of the White Glove Experience, a premium feature you can add to your order that includes on-site assembly, placement in your desired space, and packaging removal.
Additional Information:
- Tracking updates: After your order ships, it may take up to four days for the tracking information to update on the carrier's website.
-
Delivery services:
- Standard shipping for freight delivery is free within the contiguous U.S.
- White Glove delivery is only offered in the contiguous U.S. and incurs an additional fee, which is calculated at checkout.
- Scheduling delivery: Freight carriers will typically contact you beforehand to arrange a delivery date and time window. If delivery is not scheduled within a reasonable timeframe, the carrier may charge you a holding fee.
- Special requests: You may request a specific drop-off location, such as your backyard, directly with the carrier. Any extra fees for this service are your responsibility and depend on the carrier's policies.
- Signature required: An adult (18 years or older) must be present during delivery to sign the Proof of Delivery (POD).
- Inspect before signing: Before you sign the POD, check that all items are present and undamaged. If any items are damaged, inform the delivery provider, note it on the POD before signing, and report the order issue to us via Chat immediately.
FAQs:
Q: Can I specify a location for freight delivery?
A: If you add our White Glove Experience to your order at checkout, you can have items delivered to the patio, deck, or other specific outdoor area around your home or business.
Q: Can I pay extra to add White Glove Experience Delivery services to my order?
A: For an additional fee, you can include White Glove Delivery in your order, which is calculated at checkout. However, this premium service is included at no extra cost for PW Designer Series products.