Skip to main content

Updating Your Order Information

Updated

Can I update my contact information?

Yes, If you need to update your email address or phone number after placing an order, you can do so by contacting our Customer Experience team. These updates will ensure you receive order notifications and shipping updates at the correct contact details.

 

Can I change the delivery address on my order?

Unfortunately, once an order has been placed, the shipping address cannot be changed due to tax calculation regulations. 

 

What Can You Do?

  • If your order has not yet shipped, you will need to cancel the existing order and place a new one with the correct shipping address. If you placed your order less than two hours ago, you can make the following changes on your own without canceling it:

  • If your order has already shipped, it will be delivered to the original shipping address provided at checkout.

 

 

FAQs:

 

Q: How can I cancel my order?
A: If you need to cancel your order, the process varies based on how recently it was placed:

  • Orders placed within the last two hours:
    On the confirmation page that follows after completing your purchase, choose the Cancel my order option and follow the prompts to finish the cancellation process.

    NOTE: You can also reach the confirmation page by selecting the View your order status button in your confirmation email. Additionally, if you were logged in when making your purchase, you can access this page by selecting the confirmed order in the Orders tab in your account.