I won't be home or ready to receive my shipment on the estimated date. Can I reschedule?
If you can’t receive your shipment during the estimated delivery window, you can request a delay.
To reschedule your estimated delivery window, send a Delivery Reschedule Request by Chat to ensure the fastest possible response.
Chat support is available Monday through Friday, 8 am–6 pm ET, excluding U.S. holidays.
Important Notes:
- Please request any delay at least five (5) business days before the start of your estimated ship date range.
- Additional fees or holding charges may apply if an order needs to be delayed after it has shipped.
FAQs:
Q: Can I expedite my order to receive it sooner?
A: Depending on current carrier availability, we may be able to expedite your order for an additional fee. Please chat with us before placing your order to check if expedited shipping is available.