I didn't receive all of the items from my order. Are they missing?
Your order may arrive in multiple shipments from one or more of our U.S. facilities. Once part or all of your order has shipped, you’ll receive an email with tracking information for that shipment.
If only part of your order has been delivered, the remaining items are likely still on their way. Carriers often deliver multi-piece shipments over multiple days, even if the parcels all left our warehouse together.
Tracking Multi-Piece Shipments
To check the status of your entire shipment, use the tracking number provided in your email. For multi-piece shipments, carriers such as UPS or FedEx will designate one tracking number as the "Master" tracking number. Here’s how you can track your order:
- Visit the carrier's website and enter the Master tracking number. This allows you to see the status of all parcels in your shipment.
- Look for multi-piece details on the tracking page. Most carriers have a section listing each parcel and its status.
- If any tracking numbers show a status other than "Delivered," this means additional parcels are still in transit. The tracking page may also provide estimated delivery dates for these parcels.
FAQs:
Q: Why didn’t all my items arrive at the same time?
A: Multi-piece shipments can be delivered on different days, even if they were shipped from our facilities together. This is due to how carriers sort and process packages at their own facilities.
Q: How do I know if more items are still coming?
A: Check the tracking details provided by the carrier. Use the Master tracking number to see all parcels in your shipment. If any items are still in transit, they'll show a status of "Pending" or "In Transit."
Q: What is a "Master" tracking number?
A: A Master tracking number is used for multi-piece shipments to track all parcels in your order. While each individual parcel will have its own tracking number, the Master references the entire collection of parcels. This Master tracking number allows you to easily see the status of individual items within your shipment at once.