Where can I find assembly instructions and videos?
Visit our Assembly Instructions page for detailed assembly information on all POLYWOOD products. You can search for specific instructions by SKU or product name, or find downloadable instructions in the DIMENSIONS & ASSEMBLY section on a product's individual page.
Most products requiring assembly take less than 30 minutes to complete. Some items, like chairs or tables, may arrive with key components (such as the seat, backrest, or tabletop) pre-assembled.
We include basic tools and hardware needed for assembly with each order. If additional tools are required, we list them in the provided instructions.
Additional Information:
- If an item does not require assembly, it will be stated in the assembly instructions.
- For bigger items like dining tables or sofas, it may be a good idea to ask a friend or family member for help with assembly.
FAQs:
Q: Does POLYWOOD furniture come preassembled?
A: To see if an item comes preassembled, check the assembly instructions. You can search for instructions on the Assembly Instructions page or view downloadable versions in the DIMENSIONS & ASSEMBLY sections on individual product pages.
Q: Do you offer assembly services?
A: Assembly is included in the White Glove Experience. If your address qualifies for this optional service, you can add it to your order at checkout for an additional fee. For PW Designer Series products, this premium service is complimentary. If you opt out of White Glove Delivery, you can easily assemble the furniture using the instructions and hardware provided or get help from friends, family, or a local handyperson.
Q: I’m missing hardware, or some hardware pieces are incorrect. How can I get replacements?
A: For missing hardware like screws, bolts, or nuts, use our self-service portal. Simply locate your product's serial number and request a free hardware replacement pack—no warranty claim needed.