How do I get replacement hardware like nuts, bolts, or screws?
If you need replacement hardware for your POLYWOOD furniture, such as nuts, bolts, or screws, we’ve made the process simple. Using your product's serial number, you can request a free replacement hardware pack directly through our self-service portal.
Whether you’re missing hardware components from your order or need to replace lost or damaged fasteners, brackets, or other hardware pieces, this service is available to all POLYWOOD furniture owners, regardless of where you purchased your item.
How to Request Replacement Hardware
- Locate your furniture’s serial number.
- Visit our Replacement Hardware Request page.
- Submit your request.
Additional Information:
- You can request one free hardware pack replacement per serial number.
- For other replacement parts, visit our Replacement Lumber Parts or Replacement Cushions & Pillows pages.
FAQs:
Q: Where do I find the serial number of my furniture?
A: We place stickers with barcodes and serial numbers on the backs and bottoms of furniture, such as table legs, backrests, or seat undersides. Cushion and pillow serial numbers are located on their sewn-in tags.
Q: What if I am unable to find my serial number?
A: If you are unable to locate your furniture's serial number but have your original order information, please submit a request form and select "Missing Hardware or Parts" under the issue selector.