Order Questions

Order Status

• How to Check Order Status
• Order Status Updates
• How Will I Know When My Order Is Ready to Ship?

POLYWOOD Gift Cards

• Purchasing POLYWOOD Gift Cards
• How to Use A Gift Card

Payment

• Multiple Card Payment
• What Payment Methods Are Accepted?
• Tax Exemption

Order Cancellation

• How Do I Cancel My Order?
• How Do I Make Changes to My Order?

Shipping

• Shipping
• Why Is My Tracking Number Not Working?
• International Shipping
• Expedited Shipping
• How Do I Delay My Ship Date?
• How Do I Change the Delivery Address on My Order?

Order

• Do I Need to Create an Account on POLYWOOD?

Delivery

• Delivery

Discounts

• Does POLYWOOD Offer Discounts or Sales?
• Does POLYWOOD Price Match?
• Using Service Codes

General

• Can I Buy Legs to Change the Height of My Table?
• Can I Buy POLYWOOD Lumber?
• Can I Purchase Wheels for my Chaise Lounge?
• Can I Order Customized Furniture?