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  1. POLYWOOD Customer Service & Help Center
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Order Questions

Order Status

  • Checking Order Status
  • Order Status Updates
  • How Will I Know When My Order Is Ready to Ship?

POLYWOOD Gift Cards

  • Purchasing POLYWOOD Gift Cards
  • Using A Gift Card

Payment

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Order Cancellation

  • Canceling an Order
  • Making Changes to an Order

Shipping

  • Freight and LTL Shipments
  • Freight Forwarding
  • Shipping Costs
  • Tracking Numbers in Pending Status, or Without Carrier Updates
  • International Shipping
  • Expedited Shipping
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Order

  • Ordering Individual Pieces from a Set
  • Do I Need to Create an Account on POLYWOOD?

Delivery

  • Delivery Transit Times

Discounts

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  • Does POLYWOOD Price Match?
  • Using Service Codes

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  • Can I Buy POLYWOOD Lumber?
  • Purchasing Chaise Lounge Wheels
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