Order Questions

Order Status

• Checking Order Status
• Order Status Updates
• How Will I Know When My Order Is Ready to Ship?

POLYWOOD Gift Cards

• Purchasing POLYWOOD Gift Cards
• Using A Gift Card

Payment

• Multiple Card Payment
• Accepted Payment Methods
• Tax Exemption

Order Cancellation

• Canceling an Order
• Making Changes to an Order

Shipping

• Freight and LTL Shipments
• Freight Forwarding
• Shipping Costs
• Tracking Numbers in Pending Status, or Without Carrier Updates
• International Shipping
• Expedited Shipping

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Order

• Ordering Individual Pieces from a Set
• Do I Need to Create an Account on POLYWOOD?

Delivery

• Delivery Transit Times

Discounts

• Discounts, Promotions, and Sales
• Does POLYWOOD Price Match?
• Using Service Codes

General

• Buying Legs to Change Table Height
• Can I Buy POLYWOOD Lumber?
• Purchasing Chaise Lounge Wheels
• Customized Furniture and Other Custom Products