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Weather Update: Severe weather has briefly disrupted power at our POLYWOOD manufacturing campus, where our furniture is built to order. Some orders may ship 1–2 business days beyond current estimates—we’re working hard to catch up, and we appreciate your patience.
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  1. POLYWOOD Customer Service & Help Center
  2. Warranty, Returns & Replacement

Warranty policies, warranty claims including missing hardware or parts, and other replacements.

Policies

  • Commercial Warranty Policy
  • Residential Warranty Policy
  • Warranty and Replacement for Items Purchased at Other Retailers
  • Warranty Registration

Claims

  • Damage or Defects
  • Replacement Cushions & Pillows
  • Replacement Hardware
  • Replacement Lumber Parts
  • Returns & Exchanges
  • Additional or Replacement Table Legs

General Warranty & Replacement Information

  • Serial Numbers
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